Privacy Policy
MYTHIVRA (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how your personal information is collected, used, and protected when you visit or make a purchase from www.mythivra.com (the “Site”).
MYTHIVRA is operated by:
Suzhou H-pick Supply Chain Co., Ltd.
Room 3901, No. 33 Xinggui Street,
Suzhou Industrial Park, Jiangsu Province, China
If you have any questions regarding this Privacy Policy, please contact us at:
Email: support@mythivra.com
Personal Information We Collect
When you visit our Site, place an order, or communicate with us, we may collect certain information necessary to provide our services and improve your shopping experience.
Information You Provide to Us
When you purchase products or contact us, we may collect information including:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment-related information
- Order details
- Customer service communications
We use this information to process your orders, provide customer support, communicate with you, and improve our services.
Automatically Collected Information
When you browse our Site, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Time zone
- Pages visited
- Products viewed
- Website interaction information
We collect this information through technologies such as cookies, log files, and similar tracking technologies.
This information helps us:
- Maintain website functionality
- Understand how customers use our Site
- Improve website performance
- Prevent fraudulent activity
- Improve our products and services
Cookies
Our Site may use cookies and similar technologies to improve your browsing experience.
Cookies are small data files stored on your device that help us remember preferences, understand website usage, and provide relevant services.
You may choose to disable cookies through your browser settings. However, some features of our Site may not function properly without cookies.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Order Processing
We use your information to:
- Process and fulfill orders
- Arrange shipping
- Provide order confirmations
- Provide customer service support
Website Improvement
We use collected information to:
- Analyze website performance
- Improve user experience
- Understand customer preferences
- Maintain website security
Communication
We may use your contact information to:
- Respond to inquiries
- Provide updates regarding your orders
- Send marketing communications when you have chosen to receive them
You may unsubscribe from promotional communications at any time.
Payment Information
Payments made through our Site are processed by secure third-party payment service providers.
We do not directly store complete payment card information on our servers.
Your payment information is handled according to the privacy and security practices of the applicable payment provider.
Sharing Your Personal Information
We may share your personal information only when necessary to operate our business and provide services to you.
This may include:
Service Providers
We may share information with trusted third-party service providers that assist us with:
- Payment processing
- Order fulfillment
- Shipping services
- Website operation
- Analytics and technical support
These service providers are only permitted to use your information to provide services on our behalf.
Legal Requirements
We may disclose personal information when required to:
- Comply with applicable laws and regulations
- Respond to lawful requests
- Protect our rights, property, or safety
Advertising and Analytics
We may use analytics and marketing tools to understand how visitors interact with our Site and to improve our products and services.
These technologies may collect information such as browsing behavior, device information, and website interactions.
You may manage certain tracking preferences through your browser settings or available opt-out options provided by applicable service providers.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
However, no online transmission or storage method can be guaranteed to be completely secure.
International Data Transfers
Depending on your location and the services we use, your personal information may be processed or transferred to countries outside your country of residence.
We take reasonable steps to ensure that your information is handled appropriately and securely.
Your Privacy Rights
Depending on applicable laws in your location, you may have rights regarding your personal information, including:
- Requesting access to your personal information
- Requesting correction of inaccurate information
- Requesting deletion of personal information where applicable
- Objecting to certain processing activities
To exercise your rights, please contact us at:
Data Retention
We retain personal information only for as long as necessary to:
- Complete transactions
- Provide customer support
- Meet legal and business requirements
- Maintain necessary records
You may request deletion of your information by contacting us.
Children's Privacy
Our Site is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, legal requirements, or operational needs.
Any updates will be posted on this page with the revised effective date.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
MYTHIVRA
Operated by Suzhou H-pick Supply Chain Co., Ltd.
Address:
Room 3901, No. 33 Xinggui Street,
Suzhou Industrial Park, Jiangsu Province, China
Email:
support@mythivra.com