Shipping & Delivery
At MYTHIVRA, we are committed to providing a smooth and reliable shopping experience. This Shipping & Delivery Policy explains how your order is processed and delivered.
MYTHIVRA is operated by:
Suzhou H-pick Supply Chain Co., Ltd.
Room 3901, No. 33 Xinggui Street,
Suzhou Industrial Park, Jiangsu Province, China
For shipping-related questions, please contact:
Email: support@mythivra.com
Order Processing Time
After your order is successfully placed and payment is confirmed, our team will process and prepare your items for shipment.
Processing includes:
- Order verification
- Product preparation
- Quality inspection
- Packaging
Orders are usually processed within 1–3 business days.
During peak seasons, promotional periods, or holidays, processing times may take longer than usual.
Shipping Time
Shipping times depend on your destination, shipping method, carrier availability, and other factors that may affect transportation.
Estimated delivery times:
United States & Canada
Estimated delivery time:
10–25 business days
United Kingdom & Europe
Estimated delivery time:
10–25 business days
Australia & New Zealand
Estimated delivery time:
10–25 business days
Other International Locations
Estimated delivery time:
15–35 business days
Please note that delivery estimates are not guaranteed and may be affected by:
- Customs clearance procedures
- Local delivery services
- Weather conditions
- Public holidays
- Other circumstances outside our reasonable control
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.
Please allow some time for tracking information to become active after shipment.
If tracking information does not update immediately, this does not necessarily indicate a problem with your shipment.
Customs, Duties, and Taxes
Depending on your destination country or region, your order may be subject to customs duties, import taxes, or other applicable fees.
Any customs requirements or charges are the responsibility of the customer unless otherwise required by applicable laws.
Customs processing times may vary depending on local regulations.
Order Changes
If you need to update your order information, please contact us at:
within 24 hours after placing your order.
We will do our best to assist you. However, once an order has been processed or shipped, we may not be able to make changes.
Please carefully review your product selection and shipping information before completing your purchase.
Damaged or Missing Packages
If your order arrives damaged or you believe items are missing, please contact us at:
Please provide:
- Order number
- Description of the issue
- Photos of the package or product when applicable
Our customer support team will review your request and assist you according to our applicable policies.
Multiple Shipments
In some cases, products from the same order may arrive separately due to inventory availability, fulfillment arrangements, or shipping conditions.
You may receive separate tracking information for different shipments.
Delivery Delays
While we work to ensure timely delivery, delays may occasionally occur due to circumstances outside our control, including carrier delays, customs processing, weather conditions, or unexpected transportation issues.
We appreciate your understanding and patience while we work to ensure your order reaches you safely.