Return & Refund Policy
At MYTHIVRA, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or refund according to the terms outlined below.
MYTHIVRA is operated by:
Suzhou H-pick Supply Chain Co., Ltd.
Room 3901, No. 33 Xinggui Street,
Suzhou Industrial Park, Jiangsu Province, China
For any return or refund inquiries, please contact us:
Email: support@mythivra.com
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must include original packaging and accessories where applicable.
- You must provide your order number and relevant purchase information.
For hygiene and safety reasons, certain beauty and personal care products may not be eligible for return if they have been opened, used, or damaged after delivery.
Please contact our customer support team before sending any items back.
Return Process
To request a return, please email:
Please include:
- Order number
- Product name
- Reason for return
- Photos or additional information if required
Our customer support team will review your request and provide instructions regarding the next steps.
Please do not send items back before receiving return instructions from our team.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed through the original payment method.
Please note:
- Original shipping fees may not be refundable unless required by applicable laws.
- Refund processing times may vary depending on your payment provider.
- Any applicable duties, taxes, or fees charged by third parties may not be refundable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 14 days of delivery.
Please email:
with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Our team will review the information and assist you with an appropriate solution.
Missing Items
If your order arrives with missing items, please contact us as soon as possible at:
Please include:
- Order number
- Missing product details
- Any relevant delivery information
We will investigate the issue and provide assistance.
Exchanges
At this time, exchanges may not be available for all products.
If you would like to replace an item, please contact our customer support team at:
We will review your request and provide available options.
Promotional Orders
Return and refund conditions may vary during promotional campaigns, special offers, or limited-time events.
Please review the applicable promotion terms before completing your purchase.